Exchange And Refund Policy
At OCTAVE, we aim to ensure a satisfying shopping experience through clear and transparent policies. Kindly read the following before making a purchase. However, we understand that sometimes a purchase may not meet your expectations, and we’re here to ensure a smooth and hassle-free resolution. This page provides all the details about our refund and exchange process, including eligibility criteria, timelines, and the steps to initiate a request. Please take a moment to review the information carefully, and if you have any questions or need further assistance, don’t hesitate to contact us - we’re here to help!
​1. Discounted Items
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No exchange or return will be accepted on any discounted or sale items, under any circumstances.
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Please ensure that size, color, pattern, and any visible defects are checked at the time of purchase.
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2. Full-Price Items
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We offer exchange only (no return or refund) within 7 days of purchase, and only for genuine manufacturing defects.
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Eligibility conditions:
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Product must be unused, with original tags and packaging intact.
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A valid purchase receipt must be provided.
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3. Inspection of Defects
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All items claimed under manufacturing defect will be inspected at our factory.
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Exchange approval is subject to internal quality assessment, and the final decision rests with OCTAVE.
4. Washing & Care
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Customers are advised to consult our front-end team for proper washing instructions at the time of purchase.
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No exchanges will be accepted for damage caused by incorrect washing methods, shrinkage, color bleeding, or fabric wear due to improper care.
5. Not Covered Under Exchange
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Size or fit issues
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Change of mind
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General wear and tear
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In case of any defects, please write to us at care@myoctave.in within 7 days of purchase. Kindly include your order/invoice number, product details, and clear photographs of the issue (if applicable).
